Demonstrate employability skills required by business and industry. The following elements should be integrated throughout the content of this course.
1.1 Communicate effectively through writing, speaking, listening, reading, and interpersonal abilities.
1.2 Demonstrate creativity with multiple approaches to ask challenging questions resulting in innovative procedures, methods, and products.
1.3 Exhibit critical thinking and problem solving skills to locate, analyze, and apply information in career planning and employment situations.
1.4 Model work readiness traits required for success in the workplace including integrity, honesty, accountability, punctuality, time management, and respect for diversity.
1.5 Apply the appropriate skill sets to be productive in a changing, technological, and diverse workplace to be able to work independently, interpret data, and apply team work skills.
1.6 Present a professional image through appearance, behavior, and language.
Long Standard
AC-ADDI-1 The following standard is included in all CTAE courses adopted for the Career Cluster/Pathways. Teachers should incorporate the elements of this standard into lesson plans during the course. The topics listed for each element of the standard may be addressed in differentiated instruction matching the content of each course. These elements may also be addressed with specific lessons from a variety of resources. This content is not to be treated as a unit or separate body of knowledge but rather integrated into class activities as applications of the concept. Standard: Demonstrate employability skills required by business and industry. The following elements should be integrated throughout the content of this course. 1.1 Communicate effectively through writing, speaking, listening, reading, and interpersonal abilities. Person-to-Person Etiquette Telephone and Email Etiquette Cell Phone and Internet Etiquette Communicating At Work Listening Interacting with Your Boss Telephone Conversations Using Blogs Improving Communication Skills Reasons, Benefits, and Barriers Interacting with Subordinates Barriers to Phone conversations Using Social Media Effective Oral Communication Listening Strategies Interacting with Co-workers Making and Returning Calls Effective Written Communication Ways We Filter What We Hear Interacting with Suppliers Making Cold Calls Effective Nonverbal Skills Developing a Listening Attitude Handling Conference Calls Effective Word Use Show You Are Listening Handling Unsolicited Calls Giving and Receiving Feedback Asking Questions Obtaining Feedback Getting Others to Listen Nonverbal Communication Written Communication Speaking Applications and Effective Résumés Communicating Nonverbally Writing Documents Using Language Carefully Completing a Job Application Reading Body Language and mixed Messages Constructive Criticism in Writing One-on-One Conversations Writing a Cover Letter Georgia Department of Education Georgia Department of Education October 11, 2013 Page 2 of 5 All Rights Reserved Matching Verbal and Nonverbal communication Small Group Communication Things to Include in a Résumé Improving Nonverbal Indicators Large Group Communication Selling Yourself in a Résumé Nonverbal Feedback Making Speeches Terms to Use in a Résumé Showing Confidence Nonverbally Involving the Audience Describing Your Job Strengths Showing Assertiveness Answering Questions Organizing Your Résumé Visual and Media Aids Writing an Electronic Résumé Errors in Presentation Dressing Up Your Résumé 1.2 Demonstrate creativity by asking challenging questions and applying innovative procedures and methods. Teamwork and Problem Solving Meeting Etiquette Thinking Creatively Preparation and Participation in Meetings Taking Risks Conducting Two-Person or Large Group Meetings Building Team Communication Inviting and Introducing Speakers Facilitating Discussions and Closing Preparing Visual Aids Virtual Meetings 1.3 Exhibit critical thinking and problem solving skills to locate, analyze and apply information in career planning and employment situations. Problem Solving Customer Service The Application Process Interviewing Skills Finding the Right Job Transferable Job Skills Gaining Trust and Interacting with Customers Providing Information, Accuracy and Double Checking Preparing for an Interview Locating Jobs and Networking Becoming a Problem Solver Learning and Giving Customers What They Want Online Application Process Questions to Ask in an Interview Job Shopping Online Identifying a Problem Keeping Customers Coming Back Following Up After Submitting an Application Things to Include in a Career Portfolio Job Search Websites Becoming a Critical Thinker Seeing the Customer’s Point Effective Résumés: Traits Employers are Seeking Participation in Job Fairs Managing Selling Yourself and the Company Matching Your Talents to a Job Considerations Before Taking a Job Searching the Classified Ads Handling Customer Complaints When a Résumé Should be Used Using Employment Agencies Strategies for Customer Service Landing an Internship Staying Motivated to Search 1.4 Model work readiness traits required for success in the workplace including integrity, honesty, accountability, punctuality, time management, and respect for diversity. Workplace Ethics Personal Characteristics Employer Expectations Business Etiquette Communicating at Work Demonstrating Good Work Ethic Demonstrating a Good Attitude Behaviors Employers Expect Language and Behavior Handling Anger Behaving Appropriately Gaining and Showing Respect Objectionable Behaviors Keeping Information Confidential Dealing with Difficult Coworkers Georgia Department of Education Georgia Department of Education October 11, 2013 Page 3 of 5 All Rights Reserved Maintaining Honesty Demonstrating Responsibility Establishing Credibility Avoiding Gossip Dealing with a Difficult Boss Playing Fair Showing Dependability Demonstrating Your Skills Appropriate Work Email Dealing with Difficult Customers Using Ethical Language Being Courteous Building Work Relationships Cell Phone Etiquette Dealing with Conflict Showing Responsibility Gaining Coworkers’ Trust Appropriate Work Texting Reducing Harassment Persevering Understanding Copyright Respecting Diversity Handling Criticism Social Networking Making Truthfulness a Habit Showing Professionalism Leaving a Job Ethically 1.5 Apply the appropriate skill sets to be productive in a changing, technological, diverse workplace to be able to work independently and apply team work skills. Expected Work Traits Teamwork Time Management Demonstrating Responsibility Teamwork Skills Managing Time Dealing with Information Overload Reasons Companies Use Teams Putting First Things First Transferable Job Skills Decisions Teams Make Juggling Many Priorities Managing Change Team Responsibilities Overcoming Procrastination Adopting a New Technology Problems That Affect Teams Organizing Workspace and Tasks Expressing Yourself on a Team Staying Organized Giving and Receiving Constructive Criticism Finding More Time Managing Projects Prioritizing Personal and Work Life 1.6 Present a professional image through appearance, behavior and language. On-the-Job Etiquette Person-to-Person Etiquette Communication Etiquette Presenting Yourself Using Professional Manners Meeting Business Acquaintances Creating a Good Impression Looking Professional Introducing People Meeting People for the First Time Keeping Phone Calls Professional Dressing for Success Appropriate Dress Showing Politeness Proper Use of Work Email Showing a Professional Attitude Business Meal Functions Proper Use of Cell Phone Using Good Posture Behavior at Work Parties Proper Use in Texting Presenting Yourself to Associates Behavior at Conventions Accepting Criticism International Etiquette Demonstrating Leadership Cross-Cultural Etiquette Working in a Cubicle
Discussion Board
1.1-1.6 Standards The standard are about: communicating in the workforce (1.1). Problem Solving (1.2). Interviewing and applying for jobs (1.3). Work Ethics(1.4). Teamwork (1.5). Etiquette (1.6). These standards are met in class every day. They address behavior in the workplace. Our classroom is set up like an office and we learn how to work with people in the right way. This setup in the classroom environment really helps improve communication and work etiquette. We can easily work together and improve each other's work by helping each other and giving advise. This improves work flow for sure. Real World Applications These standards have real world application no matter what career you pursue. The skills addressed in the standards are essential to succeed in the real world. Communication is one of the most important skills you can possess. Future Goals My future goals related to this standard are that I plan to use these important skills in the work force so it is important to improve them. 1.1-1.6 Standards The standard are about: communicating in the workforce (1.1). Problem Solving (1.2). Interviewing and applying for jobs (1.3). Work Ethics(1.4). Teamwork (1.5). Etiquette (1.6). These standards are met in class every day. They address behavior in the workplace. Our classroom is set up like an office and we learn how to work with people in the right way. This setup in the classroom environment really helps improve communication and work etiquette. We can easily work together and improve each other's work by helping each other and giving advise. This improves work flow for sure. Real World Applications These standards have real world application no matter what career you pursue. The skills addressed in the standards are essential to succeed in the real world. Communication is one of the most important skills you can possess. Future Goals My future goals related to this standard are that I plan to use these important skills in the work force so it is important to improve them.